INSTRUCTIONS ON WITHDRAWAL

If you act as a consumer, you have a legal right of withdrawal pursuant to Article 52 and following of the Italian Consumer Code, of which we inform you below. The present instructions on withdrawal form an integral part of our General Terms and Conditions (GTC). Such right of withdrawal does not apply if you act as a commercial customer.

  1. Right of withdrawal and exceptions
  • In the case of sales contracts:

You have the right to withdraw from the Sales Contract within 14 days without giving any reason, except where the supplied goods (i) are made to your specifications or clearly personalised, (ii) are liable to deteriorate or expire rapidly or (iii) are sealed and not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

  • In the case of service contracts:

You have the right to withdraw from the Service Contract within 14 days without giving any reason, except where (i) the service has been fully performed if the performance has begun with your prior express consent, and with the acknowledgment that you will lose your right of withdrawal once the contract has been fully performed by us, or (ii) the services are related to leisure activities and the contract provides for a specific date or period of performance.

The withdrawal period will expire after 14 days after 14 days from the day of the conclusion of the contract.

  1. Exercising the right of withdrawal

To exercise the right of withdrawal, you must inform us (Silberquarzit Experience der Schwitzer Kornelia, Fraktion Gasteig, Handwerkerzone Ost Nr. 4, 39040 Ratschings (BZ), South Tyrol / Italy, telephone +39 39 339 647 9743, e-mail info@silberquarzit-experience.com) of your decision to withdraw from the Sales or Service Contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the model withdrawal form available for download below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

  1. Effects of withdrawal
  • In the case of sales contracts:

If you withdraw from the Sales Contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from the Sales Contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from the Sales Contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

  • In the case of service contracts:

If you withdraw from the Service Contract, as with Sales Contracts, we shall reimburse to you all payments received from you, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from the Service Contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

However, if you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from the contract, in comparison with the full coverage of the contract.

Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract)

– To: SilberQuarzit Experience of the Schwitzer Kornelia, Fraktion Gasteig, Handwerkerzone Ost Nr. 4, 39040 Ratschings (BZ), South Tyrol / Italy, e-mail info@silberquarzit-experience.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if this form is notified on paper)
– Date
(*) Delete as appropriate.

 

Version: 1 January 2022